Job Coordinator - Marietta, GA

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Job Coordinator

Location: Marietta, GA

Pay: Earn Up To $70k Per Year

Hours:

Full-Time
Monday to Friday, 8 hour shift.

Requirements:

Strong logistical and organizational skills are required.
Patience and tact when dealing with customers & coworkers is required.

Prioritization abilities are required.

Strong communication & problem-solving skills are preferred.

Attention to detail is preferred.

Task management is a plus.

The ability to learn quickly and adapt to changing scenarios is a plus.

Benefits:

Health, Dental and Vision Insurance
Paid Time Off and Paid Vacations

Simple IRA Retirement Plan With A Company Match

Employee discount

Flexible spending account

Weekends Off

Company laptop

Summary:

Are you a planner by nature? Do you enjoy planning out the logistics and budget for an upcoming vacation almost as much as the vacation itself? Do you want to help people navigate a seemingly difficult process, ease their concerns and set them up for a positive renovation experience? Do you pride yourself on staying calm and presenting a tactful, professional demeanor during stressful situations?

If this is you, we would love to add you as a Job Coordinator to our growing team.

Every day, you'll interact with our discerning customers, managing their expectations, answering their questions and ensuring their renovation schedule is as smooth as possible.

Our Job Coordinators are the backbone of our operation. You'll handle all the behind-the-scenes scheduling, budgeting and documenting details that ensure our projects are completed on time and within budget and ensure that our customers are happy.

As part of your job, you will:

Create project budgets and work orders.

Maintain and distribute company emails.

Maintain project details on the company schedule map.

Serve as the main point of customer contact after clients sign their contract.

Set realistic expectations for customers and address any concerns.

Order materials from vendors and schedule deliveries to job sites.

File and maintain all compliance, permit and safety documentation.

Train and serve as backup for the account manager.

That sounds like a lot (and it is), but you won’t be expected to do all of that right away. We will train you in the policies and procedures of Nelson Exteriors and ensure you have all the necessary tools to be successful.

The people who love this job and do well in this position are:

Organized

Your superpower is managing EVERYTHING.

Scheduling

To-do lists

Job site locations

Supply deliveries

Emails, calls, messages

Customer's expectations and complaints

Keep the project manager, customer and vendors informed about Jobsite progress

You don't drop the ball. You slam dunk it

Skilled Communicators

The most valuable skill a job coordinator can have is to communicate tactfully and clearly with customers, suppliers and coworkers. You must be able to maintain a calm demeanor and confident tone even in the face of stress or negativity.

Willing to Jump in the Deep End

You'll probably start out only knowing how to play one position. But you'll quickly learn the ins and outs of most of the other office positions and can step in to relieve them at a moment's notice when necessary. You have no problem understanding who we are as a company and how we operate. You will bring that big-picture understanding to every detail you're charged with.

What you’ll do every day (and how quickly you need to be good at it):

In the first 30–60 days and ongoing

Meet and establish relationships with the Leadership Team, Project Managers, Accounting Manager, Operations Manager, subcontractors and vendors.

Learn Nelson Exteriors’ scheduling and budgeting policies, procedures and software.

Familiarize yourself with Nelson Exteriors' Standard Operating Procedures, particularly for new work orders and pre-construction budgets.

Learn how to successfully manage a customer's project to ensure they love the way their home looks and feel they received 5-star service.

Learn the basics of Jobnimbus, our customer resource management program.

Understand how your supervisor will measure your success and determine the best ways to communicate with the leadership team to gain feedback.

By the 60-day mark, you should have a basic foundation for how to address the most common issues that arise with customers, project managers and vendors. When there are gaps in your knowledge, you will know how to research and who to turn to in order to find answers to new questions so you can serve customers better.

Within the 3rd month and ongoing:

Educate yourself on contingency plans due to weather, emergencies, accidents, or any delay in a customer's project.

Demonstrate increased accuracy in scheduling projects and ensuring projects are within budget.

Improved ability to juggle company project schedule map with all relevant customer and progress information.

Able to find and order materials from alternate vendors when standard materials are unavailable.

Within the 6th month and ongoing:

Be able to address the majority of customers' questions and manage their expectations realistically.

Efficiently manage project schedules.
Know the types of documentation necessary for lead safety compliance, siding permit applications and roof & paint labor warranties.

12th month and ongoing:

Fully incorporate company standard operating procedures into daily work.
Embody the culture and brand of Nelson Exteriors.
Handle customers with grace under pressure.
Serve as backup for accounting manager and other office positions.

Who Is Nelson Exteriors:

We are a second-generation, family-owned, exterior remodeling business based in Atlanta, Georgia. Over the last 45 years, we've helped nearly 10,000 Atlanta homeowners renovate their dream homes.

Our award-winning services are highly sought after, and our business is growing. We are searching for job coordinators with strong planning and organization skills. We believe in our team members and want to build lasting careers for them as we grow this company together.

We promise our customers that they'll “love the way their home looks.” And we follow through on that by being the best exterior renovator for siding, roofing, windows and door installation, painting, gutters, decks and outdoor living. Our review rating on Google, Facebook and Next Door is a 4.8-star average.

What’s important to us:

Integrity

At Nelson Exteriors, we promise the highest quality work to our customers. Cutting corners is not who we are. Doing the right thing regardless of who notices is imperative. We do honest work that we can be proud of.

Respect

We respect our employees and their significant contributions. We respect the trust our customer's place in us. We respect our craft. We've built our business on a foundation of respect. We aim to earn our employees' respect every day.

You

Nelson started as a family business and some of that “family feeling” is still around. We all have jobs to do, the work is busy and sometimes the stress level is high. But in the middle of it all, we promise to see you as a human being and build on our professional relationship with kindness and decency.

ABOUT

NELSON EXTERIORS

At Nelson Exteriors we empower our employees to develop their skills and advance in their careers. It’s our philosophy, along with our uncompromising commitment to customer satisfaction that has made Nelson Exteriors a success, and a great place to work.